When will my items be shipped?

Please allow up to 5 business days for your order to be shipped.  

Where are my items shipping from?

All items will be shipped from Alaska!!

How will my items be shipped?

Items are shipped out by USPS. We use Ground Advantage which can take up to 5 business days.

Do you ship internationally?

Not at this time.

What if my package is returned to the seller as undeliverable?

Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order.

What is your return policy?

You are able to return your order within 30 days of purchase for a refund. Returns will incur a $6 restocking fee.

Holiday Return Window: Any orders placed between October 15 - December 25, 2023 may be returned until January 15th, 2024.

To submit a return request, please email hello@alaskanmermaidco.com. Once your request is approved, you will receive a prepaid return label via email.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. Please contact us within 14 days of the purchase of your order.